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Shipping & Billing

Shipping

FREE SHIPPING! on orders of $50 or more.

Any order totaling $50 or more and shipping to an address in the contiguous United States ships free. All in-stock orders ship out within 24 business hours and will be sent via UPS ground, which ever one makes the most sense. If you require expedited shipping, please contact us.

If you live outside of the contiguous United States shipping costs will be added to your order. We make our corporate discounted rates available to our customers so that you get the lowest shipping cost possible.

Shipping Information

Austin Furniture Warehouse orders ship domestically via UPS Ground which can take anywhere from 1-5 business days for delivery depending on how far the shipping destination is from our warehouse in San Marcos, TX. International orders ship via USPS International Priority and can take 8-12 days for delivery, sometimes longer depending on the processing time for Customs clearance. Shipping estimates are from the time the shipping service receives your package. In-stock orders are usually processed within 24 business hours.

Large items that exceed the dimensions for UPS ground shipping or are extremely fragile will ship via standard freight delivery. The item will arrive to your address on a pallet. Standard freight delivery does not include white glove service but it can be made available on request by calling our customer service team at 800-771-9645

How much is my shipping? 
Orders over $50 ship for free. For orders under $50, the shipping price varies depending on weight and destination.  Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Shopping Cart page where you will be offered Shipping Method choices and their prices.

Tracking your Shipment: 
We will send you an email containing the tracking number(s) as soon as your order ships. Most orders ship within 24 hours. If you need your order quickly, please contact us first for an estimate on how long it will take.

Backordered Items:
If an item is unexpectedly backordered, we will contact you immediately to let you know your options. 

When will my order ship?
In-stock items ship within 24 business hours. During times of heavy volume, the processing time may take 48 hours.

Billing Policy

When purchasing with a credit card, your card will be charged once the order is packed and on the loading dock for pickup. If the item you purchase is on backorder, payment will be charged once you confirm the backorder which secures those items for you.