If you have an item that you would like to return, please inform us using the form below.
Please note: All purchases made from this website - as well as any orders made via phone - are granted a thirty (30) day approval period from the date of shipment. If you decide not to keep the merchandise, you may ship it back to our warehouse, in the original carton with all accompanying packaging and paperwork. When we receive the item in its original condition, we will refund the amount of the purchase, less shipping costs. There is no restocking fee for exchanges. 10% re-stocking fee applies to straight returns (ie. buyers remorse). The customer is responsible for return shipping costs. AustinFurnitureWarehouse.com allows one exchange per order. Authorized exchanges are for a similar, same cost item.
All damages, Manufacturer's defects or Shipping damage must be reported within 3 days of receipt and must be accompanied with detailed photos of the damage. We will send a replacement to your customer at no cost if the damage is cause by the carrier or manufacturer.
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